Shipping & Return Policy
All sales are final unless there is a manufacturers defect and must be reported within 24 hours upon delivery and returned in original packaging with in 7 business days with tracking. Returns will be credited for store credit or exchange only if deemed defective by manufacturer.
Choosejoy! Skin offers free first-class USPS shipping on all orders $100.00 or more, these orders are processed 2-5 business days from order date, and then shipped priority with United States Postal Service, their delivery time may vary depending on your address. All orders under $100 have a $6.00 flat rate shipping fee.
If 1 or more of your items are shipping separately, we will notify you. You will not be charged extra shipping costs if we have to ship items in your order separately.
Please do not email us about when your order will ship unless it has been over 5 business days.
Orders cannot be canceled after being placed.
You must double check your shipping address. If you have entered the wrong shipping information, or if your computer auto-populates the incorrect address and/or zip code, we cannot refund your order, or you must repay for a new order. If your item is shipped back to us from the incorrect address you entered, we will email you upon receipt and with providing the correct address, you will need to re-purchase shipping. Choosejoy! Skin is NOT responsible for packages lost, stolen, or damaged in transit. If any of these occur to your shipment, you need to file a claim with the post office. You will need your tracking number to file this claim so please keep your confirmation emails.
If products are marked as delivered, you will need to contact the carrier regarding your package + file your own claim. USPS is our favored carrier.
CONTACT NUMBERS TO FILE SHIPMENT CLAIMS:
- USPS: 1-800-275-8777
shipping and return policy is subject to change without notice